- Match the connection type to how the site actually operates
- Uptime SLAs and fix times matter more than headline speed
- Upload speed drives cloud phones, backups and video calls
- Managed router + static IP + 24/7 support is standard on real business plans
Match the connection type to the site
SoGEA suits small offices and shops. FTTP suits growing SMEs that want fibre-to-the-premises reliability. A leased line suits any site that can't tolerate downtime or shares its bandwidth with residential users.
Uptime and SLAs
Business-grade circuits carry uptime SLAs of 99.9% or better and target fix times of 4–8 hours. Compare these — not just download speed — when quotes look similar.
Symmetric vs asymmetric
Cloud phone systems, backups and video calls all rely on upload speed. A leased line gives you the same speed both ways; FTTP is faster down than up.
Router, IPs and support
Check whether a managed router is included, whether a static IP is provided, and whether support is 24/7 with UK-based engineers.
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